SERVICES

Watch repair and servicing in Houten, Utrecht and the surrounding area

Horloge reparatie Houten – EM Watch Service

From the workshop in Houten, EM Watch Service offers professional watch care for customers in the Utrecht region and across the Netherlands.

EM Watch Service carries out repairs and maintenance on both mechanical and quartz movements. As an industry-certified watch technician, trained at the Vakschool in Schoonhoven, every watch is handled with genuine expertise and an eye for detail. Only genuine and Swiss parts are used, sourced through a broad supplier network.

A repair or overhaul always begins with an inspection and a quote. The work is only scheduled after your approval, so you always know where you stand. Watches are accepted by appointment only. Replica watches, smartwatches and mechanical clocks (large movements) are not accepted.

OUR MOST COMMON SERVICES

What do we offer?

Cleaning & overhaul
Professional cleaning of the movement and a tailored overhaul.
on request
Crystal replacement
Mineral, acrylic and sapphire crystals. Professional removal and fitting.
from €37,50
Battery replacement
Expertly done. Luxury brands (surcharge) include testing, a water-resistance check and inspection of the seals.
from €15
Refitting hands
Refitting of hands and indexes
from €37,50
Fitting a new movement
Replacing a faulty movement with a suitable new one.
on request
Ultrasonic cleaning
Professional cleaning of case and bracelet. Included with a movement overhaul.
from €45
Water-resistance testing
Up to 10 bar in line with the DIN 8310 standard, with a printed result. 50% discount when combined with a battery or crystal change.
€25
Movement service
Full overhaul of quartz and mechanical movements. Genuine and Swiss parts.
from €225
Titanium colouring
Professional refreshing and colouring of titanium parts.
on request
Dial restoration
Restoration or renewal of a damaged or discoloured dial.
from €325

Don’t see your repair listed?

This overview shows the most common services, from a battery change to a full overhaul, but more is often possible than you might think. Feel free to get in touch for advice or a quote.

🚫 Not accepted: replica watches · smartwatches · mechanical clocks (large movements). Watches of poor quality may be excluded from repair.

HOW IT WORKS

The repair process step by step

Afspraak inplannen voor horloge reparatie EM Watch Service

STAP 1

Contact & information

There are several ways to get in touch, though WhatsApp is preferred. EM Watch Service will do its best to gather the information needed to advise you on the next step.

STAP 2

Booking an appointment

Your watch can only be accepted by appointment. Once the appointment is confirmed, you receive a link by email or WhatsApp. Through this link you fill in a few details required for registration. Without these details the watch cannot be accepted. After completing them, an automatic message follows with the address.

Horloge afgeven bij horlogemaker voor afspraak reparatie EM Watch Service Houten
Inspectie van horloge door horlogemaker Edwin Meessen Houten

STAP 3

Inspection & quote

Once the watch has been received, an inspection is carried out to assess its condition and any issues. Based on this, a quote is drawn up and shared with you. EM Watch Service charges a €35 inspection fee, which is waived if you proceed with a service or repair. After approval, the watch is scheduled. If you do not approve, the watch can be collected by appointment and the inspection fee applies.

STAP 4

Repair

Your watch undergoes careful repair and maintenance, using only high-quality genuine and Swiss parts whenever parts are needed. Once complete, your watch is tested to make sure everything works as it should.

Horloge reparatie Houten met originele en Zwitserse onderdelen EM Watch Service
Horloge retour sturen na reparatie EM Watch Service Houten

STAP 5

Your watch returned

As soon as your watch is ready, you receive a message and the invoice by email. This must be paid within 7 days and before collection or return. Without payment, return is not possible. EM Watch Service generally does not require a deposit.

STAP 6

Aftercare

After the repair, you receive advice on caring for your watch so you can enjoy it for years to come. Your satisfaction and a pleasant overall experience are the priority at EM Watch Service. Should any questions come up afterwards, you are always welcome to ask.

Nazorg en advies na horloge reparatie EM Watch Service

WATER RESISTANCE

Water-resistance testing to DIN 8310

EM Watch Service tests your watch up to 10 bar in line with the DIN 8310 standard. Water resistance is not a permanent property: seals, crowns and tubes age and need to be checked regularly.

3 bar / 30m
Splashes, rain, washing hands. Not for showering or swimming.
5 bar / 50m
Showering and brief immersion. Not for swimming.
10 bar / 100m
Surface swimming. No diving.
20 bar / 200m
Recreational diving without decompression.
30 bar / 300m
Professional diving, if ISO 6425 certified.
> 30 bar
Saturation diving. Helium valve and ISO certification required.

CONTACT

Ready to have your watch repaired?

Get in touch via WhatsApp or the contact form. EM Watch Service works by appointment only.

Postbus 125, 3430AC Nieuwegein · KVK 84324201 · VAT: NL003947600B57 · Workshop: Houten · By appointment

FREQUENTLY ASKED QUESTIONS

Questions about our services

Which watch brands does EM Watch Service repair?
EM Watch Service repairs mechanical and quartz watches from all common brands: Seiko, Rolex, Oris, Nomos, Festina, Skagen and similar. Replicas, smartwatches and mechanical clocks are not accepted.
How long does a watch repair take?
A standard repair or overhaul takes from a few days to around 6 weeks on average, depending on parts availability and what needs to be done. You receive a message as soon as your watch is ready.
Do I need an appointment?
Yes, EM Watch Service works by appointment. You can easily book via WhatsApp, email or the contact form. That way you can be sure there is time for you and you avoid unnecessary waiting.
What does an inspection cost?
The inspection fee is €35. This includes a diagnosis of your watch. If you go ahead with the repair, the inspection fee is deducted from the repair cost.
Is my watch still water-resistant after a repair?
After any repair where the case has been opened, water resistance is not automatically restored, as it was not guaranteed beforehand either. If you would like your watch made water-resistant again, this can be done as an additional service, including replacement of the seals.
Does EM Watch Service use genuine parts?
Wherever possible, genuine parts are used. For common mechanical and quartz calibres, quality Swiss replacement parts are available. You are always informed in advance about the parts to be used and the associated cost.
Can I come to you for a repair if I live outside the Utrecht region?
Yes, of course. EM Watch Service serves customers from across the Utrecht region, including Nieuwegein, IJsselstein, Vianen, Bunnik, Zeist and other surrounding municipalities, as well as the whole of the Netherlands. Customers from further afield are welcome too; sending your watch by post is possible.
Do you also repair vintage watches?
Yes, EM Watch Service also handles vintage mechanical and quartz watches. Some older calibres require specific parts that are harder to obtain; after inspection you are informed about the options and costs.
Can I send my watch by post?
Yes, you can send your watch safely. Pack it securely and preferably use a registered shipment. Get in touch beforehand via WhatsApp or email so the watch can be registered; that way it is expected and can be taken into service.
How does payment work?
Payment is made after the repair is completed. You can pay by card or bank transfer; cash is not possible. An invoice is always provided so you have a full overview of the work carried out and the costs.

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